Effective Date: February 28, 2026

At AsterLuv, we are committed to delivering your skincare products safely and on time. Please review our Shipping Policy below for complete details.

1. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation email once your order has been dispatched.

2. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • We may offer free shipping on orders above a specified amount.

  • Any promotional free shipping offers will be clearly mentioned on the website.

3. Delivery Time

Estimated delivery timelines:

  • Metro Cities: 3–5 business days

  • Other Locations: 5–7 business days

  • Remote Areas: 7–10 business days

Delivery times are estimates and may vary due to unforeseen circumstances such as weather, courier delays, or public holidays.

4. Order Tracking

Once your order is shipped:

  • A tracking ID will be shared via email or SMS.

  • You can track your order through the courier partner’s website.

5. International Shipping

Currently, we ship only within India.
For international shipping inquiries, please contact our support team.

6. Incorrect Address

  • Customers must provide accurate and complete shipping details.

  • We are not responsible for delays or failed deliveries due to incorrect addresses.

  • Re-shipping charges may apply in such cases.

7. Delayed or Lost Shipments

While we work with reliable courier partners:

  • We are not liable for delays caused by third-party shipping services.

  • In case of lost shipments, we will investigate with the courier and provide resolution accordingly.

8. Damaged Packages

If your package arrives damaged:

  • Do not accept the delivery if visibly damaged.

  • Take photos and contact us within 48 hours at info@asterluv.com.

We will review and arrange a replacement if applicable.

9. Contact Information

For any shipping-related questions, please contact:

📧 Email: info@asterluv.com
📞 Phone: +91-88268-58855
💬 WhatsApp: +91-88268-58855
📍 Address: AsterLuv, Unit 202, Pyramid Square, Sector 70A, Gurgaon-122101, Haryana