Effective Date: February 28, 2026

Welcome to AsterLuv. These Terms & Conditions govern your use of our website https://asterluv.com and the purchase of products from our online store. By accessing or using this website, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these terms, please do not use our website.

1. Definitions

  • “Company,” “We,” “Our,” or “Us” refers to AsterLuv.

  • “User,” “You,” or “Customer” refers to any individual accessing or purchasing from our website.

  • “Website” refers to https://asterluv.com.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age.

  • You are legally capable of entering into binding contracts.

  • The information provided by you is accurate and complete.

3. Products & Services

We specialize in skincare and beauty products including but not limited to:

  • Anti-Acne Face Cleanser

  • Instant Face Cleanser

  • Moisturizers and other skincare essentials

We reserve the right to modify or discontinue products without prior notice.

4. Pricing & Payments

  • All prices are listed in INR and may include applicable taxes unless stated otherwise.

  • We reserve the right to change pricing at any time without prior notice.

  • Payment must be completed before order dispatch.

  • We use secure third-party payment gateways for transaction processing.

We are not responsible for payment failures caused by banking or gateway issues.

5. Order Acceptance & Cancellation

  • Orders are subject to availability and confirmation.

  • We reserve the right to refuse or cancel any order at our discretion.

  • In case of cancellation by us, a full refund will be processed.

Customers may request order cancellation before dispatch.

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary based on location.

  • We are not responsible for delays caused by courier services or unforeseen circumstances.

  • Customers must provide accurate shipping details.

7. Returns & Refunds

Returns and refunds are subject to our Return Policy.

Generally:

  • Products must be unused and in original packaging.

  • Requests must be made within the specified return period.

  • Refunds will be processed after inspection and approval.

Certain items may not be eligible for return due to hygiene reasons.

8. Intellectual Property

All content on this website including:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Text

is the property of AsterLuv and is protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to hack or disrupt the website

  • Provide false or misleading information

  • Post harmful or offensive content

Violation may result in account termination and legal action.

10. Limitation of Liability

AsterLuv shall not be liable for:

  • Indirect or consequential damages

  • Allergic reactions due to product misuse

  • Loss arising from improper storage or usage

Customers are advised to perform a patch test before using skincare products.

11. Disclaimer

All products are cosmetic in nature and not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary depending on individual skin type.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Gurugram, Haryana.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the updated Terms.

15. Contact Information

If you have any questions regarding these Terms, please contact us:

📧 Email: info@asterluv.com
📞 Phone: +91-88268-58855
💬 WhatsApp: +91-88268-58855
📍 Address: AsterLuv, Unit 202, Pyramid Square, Sector 70A, Gurgaon-122101, Haryana